7th October 2016

Why Partner With Us?

Why Partner With Us? Our Consultative Approach

Consultative Approach

At ORS Copiers, we don’t believe in a ‘one size fits all’ solution. Every organisation is different and therefore has individual requirements. We will work closely with you to find the most suitable solution for your printing needs, whether its print cost reduction, office workflow improvements, or both.

It’s easy to recommend printer consolidation in order to reduce costs. However, if this means the users have to climb a flight of stairs every time they want to collect their print jobs, any financial gains will be lost. We understand that efficient office workflow is important and will recommend options that will optimise this.

Whether its a single multifunctional printer (MFP) or a fleet of MFPs, many organisations benefit from additional facilities such as:

Print Management Software – helps reduce printing costs even further and allows closer management of the devices.

Document Management Solution – enables documents to be instantly moved around your business. These digital documents can be easily searchable and stored.

Whatever your requirements, we will discuss your objectives and will perform a print audit to gain a comprehensive overview of your existing setup. We will then devise a solution that will not only meet, but exceed your expectations.

Finally we will manage your office fleet ensuring everything is working as efficiently for you as possible. For example, we will monitor your fleet and rotate lower use devices with higher use devices. This monitoring service will also pre-empt many faults and will automatically order replacement parts and toner before they fail or run out. This means printer downtime is minimised and you can focus on more important tasks.

Competitive pricing for your next photocopier

Competitive Pricing

At ORS Copiers, we aim to save our customers time and money without comprising on their office workflow processes. This could be from printing efficiencies to the hidden costs associated with managing your own fleet of printers.

In addition to this, ORS Copiers have partnered with Konica Minolta who provide a premium range of multifunctional printers. As a result of our strong partnership, we have secured highly competitive pricing, which we pass onto our customers.

Total support for your multifunction device

Total Support

Having a single MFP or a fleet of twenty MFPs, is only half the story. The on-going support you receive from your supplier is vital. From the moment you call into our permanently manned helpdesk, you will not be disappointed.

Why?

  • All incoming call answered within three rings.
  • Helpdesk staff will have instant access to your account details.
  • All staff are trained and experienced with our products.
  • We use Zendesk, which is customer service management system. This means all incoming telephone calls, emails, LiveChat or IMs are dealt with as promptly and efficiently as possible.

Then what?

  • Once a call is logged with our in-house engineers, we will aim to respond to a call in less than 4 hours.
  • In addition to our own service team, we are closely affiliated with other dealers and have access to a nationwide service network.
  • This means we can offer the same response times nationally.
  • All engineers are manufacturer trained and accredited ensuring all problems are remedied as quickly as possible.